•  
  •  
 

Keywords

Meaningful use, ambulatory care, electronic health record, pharmacist

Submission Type

Article

Abstract

Objective

The purpose of this study is to describe patient portal utilization within pharmacist-managed clinics at an academic medical center from the perspectives of the institution, healthcare team, and patient. This study measures the progress toward meeting requirements for meaningful use per the Centers for Medicare and Medicaid Services (CMS).

Methods

The study included patients in pharmacist-managed clinics and consisted of a retrospective chart review and patient survey. Primary endpoints consisted of: 1) report progress toward meeting CMS criteria for meaningful use in subset of patients seen in the pharmacy-managed clinics, 2) describe utilization of patient portal across the healthcare team in patients of the pharmacist-managed clinics and 3) describe the usefulness of the patient portal from the patient’s perspective.

Results

The pharmacist-managed clinics met and exceeded meaningful use requirements. Seventy one percent of patients had been offered portal access and more than 10% of unique patients initiated a message. The healthcare team utilized the patient portal for a variety of clinical and non-clinical purposes. Per patient survey, of those who used the patient portal, 80% reported at least monthly use and 96% reported that the portal was either somewhat or very useful.

Conclusions

Pharmacist-managed clinics met and exceeded CMS meaningful use criteria. Patients reported that the patient portal is a useful tool that improves access to healthcare providers and increases efficiency. Pharmacists play a valuable role in assuring hospitals meet required CMS meaningful use objectives in order to qualify for the financial incentives.

Article Number

5

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

Disclaimer

DigitalCommons@Cedarville provides a publication platform for fully open access journals, which means that all articles are available on the Internet to all users immediately upon publication. However, the opinions and sentiments expressed by the authors of articles published in our journals do not necessarily indicate the endorsement or reflect the views of DigitalCommons@Cedarville, the Centennial Library, or Cedarville University and its employees. The authors are solely responsible for the content of their work. Please address questions to dc@cedarville.edu.

 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.