The Value of Time

Type of Submission


Campus Venue

Dixon Ministry Center, Alumni Hall


Cedarville, OH

Start Date

4-10-2013 1:00 PM

End Date

4-10-2013 5:00 PM



This project was developed to improve the function of Rocking Horse Community Health Clinic (RHCHC) in order to provide affordable and accessible quality healthcare to the low income families, medically indigent, uninsured and underinsured individuals in Clark County. We worked with the clinical staff, including office administrators, nurses, and doctors to Identify priorities of the clinic staff and clients. The staff shared their desire to undergo a program analysis to Identify areas that are effectively meeting their goals as well as areas needing improvement. We conducted interviews and spent several hours of observation at the clinic in order to construct a logic model. Upon further evaluation of the logic model, we identified a deficit in patient education concerning chronic disease management. We concluded that an ineffective use of time was a contributing factor to this deficit. Using a time management tool called a 'value stream map', which is based upon lean principles, we identified areas in the patient flow process where significant time was lost. At the end of our project we presented the logic model and the value stream map to the RHCHC staff. We recommended the logic model as a framework for further goal setting by the staff and used the value stream map to show where wasted time could be converted to valuable time spent on patient education.

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 License.


Apr 10th, 1:00 PM Apr 10th, 5:00 PM

The Value of Time

Cedarville, OH