Pharmacy Practice Faculty Presentations

Impact of Utilizing Web 2.0/3.0 for Quality Assurance Program on Drug Information Education and Practice

Document Type

Conference Presentation

Event Date



American Association of Colleges of Pharmacy Annual Conference


San Antonio, TX


Objectives: To evaluate the impact and perceptions of DI specialists, APPE students, and clinical pharmacists on using social interactive DI Quality Assurance Blog.

Method: Drug Information centers (DICs) are charged to implement peer reviewed quality assurance (QA) programs for continuous improvement for their services. This can easily be achieved by fully staffed DICs however, it can be challenging for centers staffed by one person. A comprehensive research conducted in secondary resources and reputable internet sites provided limited information on the topic. Last year, the QA blog was created to accomplish this aim and was presented at the American Association of Colleges of Pharmacy (AACP)'s Conference. Afterwards, a pilot group of DI specialists, clinical pharmacists, and Advanced Pharmacy Practice Experience (APPE) students have been invited to the blog for participation in the peer-assessment of completed drug information requests. All demographic information on DI requests is removed and posted on the blog by pharmacists. Participants are allowed a month to review and comment on the post. Mobile technology can be used to complete the review. Periodic assessment using a five-question survey will be sent to participants via Zoomerang software to measure the impact and perception of this program on pharmacy education and practice. Program details and the assessment will be presented at the Conference.

Results: This online social interactive QA program is currently in session and the assessment will be presented at the Conference.

Implications: This program will maximize the flexibility of peer assessment of clinical requests, and enhance students' knowledge in drug information through participation.


Web 2.0, Web 3.0, drug information, education, pharmacy practice