The Christian Librarian
Discusses the development of the program Performance Assessment System for library service quality. Goal of the program; Challenges of implementing the performance assessment (PASport) system; Context of the Centennial Library PASport system at Cedarville University in Ohio.
Evaluating job performance
Brock, Lynn A., "A PASport to Service Quality: Developing a Performance Assessment System. Part 1: The Context for Performance Assessment" (2004). Library Faculty Publications. 41.